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Tuesday, September 30, 2008

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I love fall and I love hot apple cider. The two just seem to fit. There is a Tim Hortons (an eastern fast food chain) at the hospital and lately some of us on the floor have been craving it. However, the machine has been broken for over a month. To make matters worse, they won't take apple cider down from the menu so I get my hopes up every time I work. Last Friday one of the other nurses who loves the cider equally as much suggested we write Tim Hortons an email on their website to make them aware of the problem (the "apple cider campaign"). I sent in a nice email asking them to fix the machine and left my work phone number. Monday I got a phone call at work from someone in the customer service department who told me they would look into the matter and see what they could do. Today I enjoyed hot apple cider. I sent Tim's a thank you email today as I sipped my delightful beverage.

What did I learn? First, hot apple cider is as delicious as I remembered. Second, filling out comment cards [sometimes] leads to big results. Go buy Tim Hortons.

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